Online reservations of new and good-as-new notes will be available from 18 Jan 2021 at five banks UPDATED 18 Jan 2021

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This is a media release from Association of Banks in Singapore

(DBS) UPDATE 18 Dec 1330hrs: Thank you for your interest in the CNY new notes collection. We understand your disappointment in not securing a slot today. Due to overwhelming demand, all collection slots for 25 to 29 January have been taken up. More slots will be available for reservation on 24 January.

With Lunar New Year just one month away, The Association of Banks in Singapore would like to encourage banking customers to consider PayNow as an e-Gifting complement to the traditional hong bao.

For those who prefer giving out physical hong baos, online reservations of new and good-as-new notes will be available from 18 January 2021 at five banks: DBS Bank, OCBC Bank, UOB, Maybank and Standard Chartered Bank.

Send Lunar New Year hong baos through PayNow

PayNow enables the tradition of giving hong baos to continue, digitally and safely. This complements existing safe management measures, as a wider variety of visitation arrangements, including virtual gatherings, may be practised this year.

Customers sending digital hong baos through PayNow may add Lunar New Year greetings for recipients to receive via their Whatsapp or SMS transaction notifications. Customers may also include specially- designed festive graphics to accompany these festive greetings (see details in the table below). Transfers can be completed simply and hassle-free with just the recipient’s mobile phone number or NRIC/FIN. Customers may contact their bank for more information on how to send hong baos digitally with PayNow.

PayNow e-Gifting feature availability*

Pre-order new notes to avoid queuing and overcrowding at bank branches

In line with current safe management measures, customers of the three local banks, DBS, OCBC and UOB, who require new and good-as-new notes will need to pre-order and make an appointment for notes collection through the banks’ online reservation system before visiting the branch. While customers aged 60 and above and persons with disabilities need not make a pre-order, they are encouraged to do so to reduce crowding and facilitate safe distancing at the branches.

Online pre-orders for new notes are also available at Maybank and Standard Chartered Bank. Customers of these banks are encouraged to pre-order the notes before collection. Details on how to pre-order and to make an appointment for notes collection can be found on each bank’s website.

New notes may also be withdrawn without a prior booking at pop-up ATMs offered by DBS Bank.

Online reservation for new notes* Reservation website

For more details on PayNow, please visit: https://www.abs.org.sg/paynow

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